Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Movement (TQM).
Read the article Netflix vs Blockbuster – 3 Key Takeaways https://www.drift.com/blog/netflix-vs-blockbuster/ and
A Blockbuster Failure: How an Outdated Business Model Destroyed a Giant
Research Blockbuster versus Netflix. Consider the effect that cloud computing has had on Netflix’s business model. Consider also how Deming and TQM would have dealt with (or avoided) the problems that occurred at Blockbuster. What does a TQM initiative look like in an IT department? How would IT support Total Quality at your company?
The paper must be at least 5 pages plus the cover and reference pages and be in APA format.
Each paper must have at least 3 academic sources. Academic sources do not include wikis, message boards, support forums, etc. Do not copy and paste large blocks of text from your sources!
As with any research project, make sure to take a position, defend with works cited, and conclude.