Case 2: Facebook and Google Privacy: What Privacy?
In a 2010 interview, Mark Zuckerberg, the founder of Facebook, proclaimed that the “age of privacy” had to come to an end. According to Zuckerberg, social norms had changed and people were no longer worried about sharing their personal information with friends, friends of friends, or even the entire Web. This view is in accordance with Facebook’s broader goal, which is, according to Zuckerberg, to make the world a more open and connected place. Supporters of Zuckerberg’s viewpoint, including fellow tech titan Google, believe the 21st century is an age of “information exhibitionism,” a new era of openness and transparency.
In 2007 Facebook introduced the Beacon program, which was designed to broadcast users’ activities on participating Web sites to their friends. Class- action suits followed. Facebook initially tried to mollify members by making the program “opt in” but this policy change was discovered to be a sham, as personal information continued to flow from Facebook to various Web sites. Facebook finally terminated the Beacon program in 2009, and paid $9.5 million to settle the class-action suits.
through over 170 privacy options. In 2009, Facebook also introduced the Like button, and in 2010 extended it to third-party Web sites
to alert Facebook users to their friends’ browsing and purchases.
In 2011, it began publicizing users’ “likes” of various advertisers’ products in Sponsored Stories (i.e., advertisements) that included the users’ names and profile pictures without their explicit consent, without paying them, and without giving them a way to opt out. This resulted in yet another class-action lawsuit, which Facebook settled for $20 million in June 2012. As part of the settlement, Facebook agreed to make it clear to users that information like their names and profile pictures might be used in Sponsored Stories, and also give users and parents of minor children greater control over how that personal information is used.
In 2011, Facebook enrolled all Facebook subscribers into its facial recognition program without asking anyone. When a user uploads photos, the software recognizes the faces, tags them, and creates a record of that person/photo. Later, users can retrieve all photos containing an image of a specific friend. Any existing friend can be tagged, and the software suggests the names of friends to tag when you upload the photos. This too raised the privacy alarm, forcing Facebook to make it easier for users to opt out. But concerns remain.
In May 2012, Facebook went public, creating more pressure on it to increase revenues and profits to justify its stock market value. Shortly thereafter, Facebook announced that it was launching a new mobile advertising product that will push ads to the mobile news feeds of users based on the apps they use through the Facebook Connect feature, without explicit permission from the user to do so. Facebook reportedly may also decide to track what people do on their apps. It also announced Facebook Exchange, a new program that will allow advertisers to serve ads to Facebook users based on their browsing activity while not on Facebook.
In 2013 and 2014, Facebook actions continued to raise alarms about privacy, with a CNBC survey finding that Facebook is the technology company that consumers fear most when it comes to privacy. Although Facebook continues to come under scrutiny from the Federal Trade Commission and privacy watchdog groups, Facebook’s stock price has climbed steadily from 2013 to 2016, and it’s unlikely the company will stop pushing the envelope anytime soon.
Not to be outdone, Google has also taken liberties with user information, with services like Google Street View
taking pictures of your neighborhood without consent, advertisements served using the content of your G-mail messages (though Google claims the content is anonymized), and pervasive tracking cookies following you across the Internet. Echoing Mark Zuckerberg, Google CEO Eric Schmidt has stated that “true transparency and no anonymity” is the best policy for Internet users.
please read the case and answer these questions.
1. Do people who use Facebook have a legitimate claim to privacy when they themselves are posting information about themselves?
2. How can using the sharing privacy controls help preserve your privacy on Facebook? In what ways is the sharing control ineffective?
3. Why would Google combining information from separate accounts across its services and sites have privacy implications for its users?
4. Look up your address on Google Street View. Do you believe Google Street View constitutes a breach of privacy? Why or why not?
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