CARTER CLEANING COMPANY The Job Description supply, and energy costs. In accomplishing that general aim, Based on her review of the stores, Jennifer concluded that a specific store manager’s duties and responsibilities include one of the first matters she had to attend to involved devel- quality control, store appearance and cleanliness, customer oping job descriptions for her store managers. relations, bookkeeping and cash management, cost control As Jennifer tells it, her lessons regarding job descriptions and productivity, damage control, pricing, inventory con- in her basic management and HR management courses were trol, spotting and cleaning, machine maintenance, purchas- insufficient to fully convince her of the pivotal role job ing, employee safety, hazardous waste removal, human descriptions actually play in the smooth functioning of an resource administration, and pest control. enterprise. Many times during her first few weeks on the job, The questions that Jennifer had to address follow. Jennifer found herself asking one of her store managers why he was violating what she knew to be recommended company Questions policies and procedures. Repeatedly, the answers were either 1. What should be the format and final form of the store “Because I didn’t know it was my job” or “Because I didn’t manager’s job description? know that was the way we were supposed to do it.” Jennifer 2. Is it practical to specify standards and procedures in the knew that a job description along with a set of standards and body of the job description, or should these be kept procedures that specified what was to be done and how to do separate? it would go a long way toward alleviating this problem 3. How should Jennifer go about collecting the informa- In general, the store manager is responsible for directing tion required for the standards, procedures, and job all store activities in such a way that quality work is pro- description? duced, customer relations and sales are maximized, and 4. What, in your opinion, should the store manager’s job profitability is maintained through effective control of labor description look like and contain?

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