Paper instructions:

Leadership ability includes which of following: Select one: O a. Provide training O b. Satisfy the customer O c. Taking decisions O d. Forming a cohesive group Of the following, which one is not a good leadership action: Select one: O a. Monopolize the spotlight O b. Set a positive example O c. Have high expectations O d. Create a supportive environment Which of following is a strategy used by manager to handle stress Select one O a. Effective decision O b. Panic O c. Telling jokes d. Reduce a shock Quality control focus on: Select one: O a. Systemic management O b. Micro management O c. Preventing errors O d. Motivation

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