Instructions

  1. Read sections “12.3 Understanding Communication,” “12.4 Communication Barriers,” and “12.5 Different Types of Communication” in Principles of Management.
  2. To understand communication and its barriers better, answer the following questions:
    1. Explain how miscommunication might be related to an accident at work.
    2. Give an example of noise during the communication process.
    3. Most people are poor listeners. Do you agree or disagree with this statement? Please support your position.
    4. In your experience, how is silence used in communication? How does your experience compare with the recommended use of silence in active listening?
    5. How aware of your own body language are you? Has your body language ever gotten you into trouble when you were communicating with someone?
    6. If the meaning behind verbal communication is only 7% words, what does this imply for written communication

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