For the Session Long Project for this class, you will be applying the concepts from the background materials to your own experiences in the workplace. More specifically, you will be examining the decisions and decision-making processes of the leadership of the organization you currently work for or one that you have worked for in the past.
For this first SLP assignment, think about some major and minor decisions made by your managers that you were involved with or impacted by. Review the background material concepts, and think carefully about how you have personally observed some of these concepts. Then write a 2- to 3-page paper addressing the following issues:
Give some specific examples of strategic and operational decisions that you have observed in your workplace. Give at least one example of each type of decision, and explain why you think this decision falls into this category with references to the background materials.
Give some specific examples of both programmed and non-programmed decisions that you have observed. Give at least one example of each type of decision, and explain why you think this decision falls into this category with references to the background materials.
Discuss the specific decision-making style of a supervisor you have worked closely with, and discuss whether this supervisor’s style is rational or intuitive. Give specific examples to explain your reasoning as to why you think this supervisor is rational or intuitive.
Dig into the main concepts of the module with the following two readings. Pay close attention to concepts such as 1) programmed versus non-programmed decisions, 2) strategic versus operational decisions, and 3) rational versus intuitive decision-making:
For a good overview of the concepts of this module, take a look at the following reading:
Buhler, P. M. (2001). Decision-making: A key to successful management. SuperVision, 62(2), 13-15. [ProQuest]
For a more detailed discussion about rational versus intuitive decision-making, see the following chapter. The first few pages are especially important:
Kourdi, J. (2011). Chapter 2: Assessing your decision-making style. Effective Decision Making : 10 Steps to Better Decision Making and Problem Solving. London: Marshall Cavendish International [Asia] Pte Ltd. [eBook Business Collection]
Case Assignment Reading
Ross, K. (2014, Aug 27). Qantas CEO faces tough choices. Wall Street Journal [ProQuest]
Ironside, R. (2014, Aug 15). Qantas warned to ground plans to sell frequent flyer program. The Gold Coast Bulletin [ProQuest]
Gilder, P. (2014, Mar 29). Loyalty future cloudy. The Gold Coast Bulletin [ProQuest]
Australia : Qantas frequent flyer hits 10 million member mark. (2014). MENA Report [ProQuest