Instructions

1. What is quality? What is TQM? What are the main differences between Quality and TQM? 2. Why Quality is important in Project Management? 3. Explain the cost of poor Quality in Projects? 4. Discuss the importance of Quality Culture? 5. Think of a product or a service that you believe customers have complains about its quality and apply the Six – Sigma technique in order to improve it and improve customers satisfaction. Analyze the potential causes of this undesirable effect (Poor quality) by constructing a cause and effect diagram. The cause – and – effect diagram may be implemented in analyze and/or improve steps of DMAIC methodology.

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