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Case: Starbucks Corporation is an American coffee company and coffee house chain. It was founded in Seattle, Washington, in 1971. As of February 2020, the company operates in over 30,600 locations worldwide. They sell and serve coffee beans and ground coffee and serve tea, cold beverages, fresh food, and merchandise. Their success is linked to the proper application of many operation management decisions and having highly motivated employees with effective leadership. Instructions – For questions 1 to 10. you are required to answer the following multiple-choice questions by choosing the most appropriate choice. Question 1 ho 1 Point Starbucks maintains customers’ satisfaction by continuously analyzing customers’ answers to a detailed and focused evaluation questionnaire. This type of operational control is Feedforward Control B Transformation Controls Intermediate Control Question 2 1 Point As a management consultant, you provided Starbucks management with advice on creating a database that collects information across the corporation. The database is an essential part of having an effective control system. You mentioned that the database would enable them to verify the information and quickly adjust their control systems when needed. Accordingly, you referred to both —- as characteristics of effective controlling systems. I A flexibility and timely-information B accuracy and flexibility timely-information and accuracy D flexibility and responsiveness 1 Point Question 3 1 Point As part of Starbucks-Bahrain’s initiate to motivate employees, the top manager has just told Bahrain’s team about this year’s contest the winner of which will receive an all-expense-paid trip to Taiwan. Mohammad does not like to travel to places where he can’t speak the language, so he is not very enthusiastic about the contest. Which of the following statements is correct according to “Expectancy Theory of Motivations”? I A According to Mohammad ‘Instrumentality’ is low According to Mohammad Valence’ is low According to Mohammad ‘Instrumentality’ and ‘Expectancy’ are low According to Mohammad ‘Instrumentality’ and ‘Valence’ are low 1 Point Question 4 As part of Starbucks-Bahrain’s initiative to motivate employees, the top manager has just told the all employee that Starbucks will reimburse employees for tuition and fees if they complete job-related coursework with a B or better grade. According to ‘Maslow’s sement nolir heln its emnlnseec meet their neare Question 4 1 Point As part of Starbucks-Bahrain’s initiative to motivate employees, the top manager has just told the all employee that Starbucks will reimburse employees for tuition and fees if they complete job-related coursework with a B or better grade. According to ‘Maslow’s Hierarchy of Needs Motivation Theory.’ Starbucks tuition-reimbursement policy helps it employees meet their needs. A Self-Actualization B Self-Belongingness Psychological D Security 1 Point Question 5 Naser is a Starbucks manager who supervises a group of subordinates. He gets along well with his employees as he created a chological D Security Question 5 1 Point Naser is a Starbucks manager who supervises a group of subordinates. He gets along well with his employees as he created a friendly and caring working environment. He has a formal relationship with his subordinates. Using Fiedler’s Leadership Contingency Model, what leadership behavior is Naser using? I He is using transformational leadership behavior. B He is using task-oriented leadership behavior. He is using relationship-oriented leadership behavior. D He is using consideration leadership behavior. 1 Point Question 6 nor. He is using consideration leadership behavior. Question 6 1 Point try to get people to do ordinary things mainly via using rewards and coercive powers. Whereas can best be described as “engender trust, seek to develop leadership in others, exhibit self-sacrifice and serve as moral agents, focusing themselves and followers on objectives that transcend the more immediate needs of tworkgroup. They encourage their people to do remarkable things with significantly higher levels of intrinsic motivation, trust, commitment, and loyalty that can produce significant organizational change and results.” Managers; leaders B Initiating structure behavior leaders; consideration behavior leaders Task-oriented leader; relationship-oriented leader Transactional leaders, transformational leaders 1 Point nestion 7 Consideration leader Manager Question 8 1 Point A Starbucks manager is trying to identify employees’ inputs to the organization. Accordingly, which of the following is an example of employees’ inputs to the organization? A Work behavior and bonus B Salary and promotion Skills and salary D Time and effort 1 Onint unction o Question 9 1 Point A Starbucks manager supervises a group of assistant managers. He gets along well with all his employees. He created detailed procedures for all processes they encounter so that all tasks are routine. Using Fiedler’s Leadership Contingency Model, what is the task structure? A High B Low Strong Weak Question 10 1 Point One of the Starbucks managers was applying —- Justice when he was providing explanations for promotion decisions. А Information Question 10 1 Point One of the Starbucks managers was applying —– Justice when he was providing explanations for promotion decisions. А Information B Procedural © Distributive D Interaction Part 2 Miniature Cases [20 Marks] This part consists of 10 questions (each question carries two marks; 1 mark for
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