1. Amid the current pandemic, hotel occupancy rates
have decreased by 33.9%. Explain whether the role of services is still needed in the hotel world in this situation of decline in occupancy
2. The MICE segment is expected to recover in the second or third quarter of 2021. As an important component in services. Describe the role of employees in the success of MICE in terms of service management
4. Physical Evidence is the environment where services are delivered and where service providers and consumers interact along with all other components that support the realization or communication of services. Give a real-life example
of a company that you see around us and explain how this physical evidence can differentiate that company from other similar companies
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