• LO. 1 Critically analyse two models of communication linking these to underpinning theoretical perspectives.
• LO. 2 Critically evaluate the application of two selected models of communication and their effectiveness in practice.
• LO. 3 Evaluate the process of advocacy or mediation in regards to practice with reference to relevant communication approaches.
• LO. 4 Analyse the process of self-efficacy for service users, making reference to approaches which support this and linking these to contemporary sector strategies.

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